Who we are

1. Introduction

At Mont du Kwai Resort (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our resort.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a reservation or booking
  • Register for an account
  • Subscribe to our newsletter
  • Participate in promotions or surveys
  • Contact our customer service
  • Use our website or mobile application

This information may include:

  • Name, email address, phone number, and postal address
  • Date of birth
  • Passport or ID information (for check-in purposes)
  • Payment information
  • Travel preferences and special requests
  • Feedback about your stay

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages visited
  • Time and date of your visit
  • Click-stream data

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use some features of our website.

3. How We Use Your Information

We use your information for various purposes, including to:

  • Process and confirm your reservations
  • Provide and improve our services
  • Personalize your experience
  • Send promotional communications (if you have opted in)
  • Respond to your inquiries and requests
  • Process payments
  • Comply with legal obligations
  • Analyze and improve our website and services
  • Prevent fraud and enhance security

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers who perform services on our behalf
  • Business partners (with your consent)
  • Legal authorities when required by law or to protect our rights
  • In connection with a business transaction such as a merger or acquisition

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Correct inaccurate personal information
  • Delete your personal information
  • Object to or restrict processing of your personal information
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. We will take appropriate measures to ensure your information remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mont du Kwai Resort
Address: 657 Tambon Ban Nuea, เมือง Kanchanaburi 71000
Email: Hello@montdukwai.com
Phone: +66 92 639 2632